Question 1

How do I register at AJJILI?

Accepted Answer

Click Register on the homepage, enter your Philippine mobile number, create a username and password, then confirm the OTP sent to your phone. Registration takes under two minutes and is entirely free.

Question 2

What is the minimum age to play at AJJILI?

Accepted Answer

You must be 21 years old or older. This is a hard Philippine legal requirement. KYC verification confirms your age before withdrawals are enabled on your account.

Question 3

How do I deposit at AJJILI using GCash?

Accepted Answer

Open the Deposit page inside AJJILI, choose GCash, enter your peso amount, then scan or copy the QR code shown and confirm payment in your GCash app using your MPIN. Funds typically appear in your AJJILI wallet within seconds.

Question 4

What other payment methods does AJJILI accept?

Accepted Answer

Alongside GCash, AJJILI supports Maya, GoTyme, InstaPay, QRPh, and Philippine online bank transfers. All channels settle in pesos — no conversion fees, no surprises.

Question 5

How long do withdrawals from AJJILI take?

Accepted Answer

Once your KYC is approved, most withdrawals reach your GCash or bank wallet within minutes. The maximum timeframe is 24 hours, though peak-period delays are rare.

Question 6

What do I need for KYC verification?

Accepted Answer

A valid Philippine government-issued ID — such as a passport, UMID, SSS card, or driver's licence — plus a clear selfie holding the same ID. Upload both inside your AJJILI account dashboard.

Question 7

What kinds of bonuses does AJJILI offer?

Accepted Answer

AJJILI runs welcome bonuses, reload promotions, and game-specific offers throughout the year. All bonuses carry wagering requirements — check the full terms on the Promotions page before claiming so you know exactly what applies.

Question 8

What is a wagering requirement and how does it work?

Accepted Answer

A wagering requirement (such as 20×) means you must place bets totalling that multiple of the bonus amount before any winnings from it can be withdrawn. Bonus funds are entertainment credit until that condition is met.

Question 9

Are AJJILI games truly fair and unmanipulated?

Accepted Answer

Yes. All games run on independently certified RNG technology. Outcomes are statistically random and matched to each title's published RTP — the house edge is built into the certified math, not into manipulated results.

Question 10

What does RTP mean for slots like Boxing King or Charge Buffalo?

Accepted Answer

RTP (Return to Player) is the theoretical long-run percentage a game returns to players across millions of rounds. A 96% RTP slot returns ₱96 per ₱100 wagered on average over that enormous sample — it is not a prediction for any single session.

Question 11

What responsible gaming tools does AJJILI provide?

Accepted Answer

Deposit limits, loss limits, session-time reminders, cooling-off periods, and self-exclusion are all inside your account settings. For immediate confidential help, call NCMH at 1553 — free and available 24/7.

Question 12

How do I reach AJJILI customer support?

Accepted Answer

Use the live chat widget inside your AJJILI account for the fastest response — agents are online around the clock and typically reply within a couple of minutes. Email support is also available for detailed or documentation-heavy queries.

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