Responsible Gaming at AJJILI — Player Tools, Support, and Where to Get Help

Our Commitment to Player Wellbeing

AJJILI is an entertainment service, and we take that framing seriously. Gambling outcomes are determined by certified random number generators — they cannot be predicted, and they do not improve over time. We will never suggest otherwise in our promotions, content, or communications. Gambling is a form of paid entertainment, not an income source or a financial plan.

Under our PAGCOR licence, we are required to uphold responsible gaming standards. We go beyond compliance: we integrate player controls directly into every account, train our support team to recognise early indicators of problem play, and maintain a clear 21+ age policy enforced through KYC verification before any withdrawal is processed. If you are under 21, AJJILI is not available to you.

Player Tools Built Into Your AJJILI Account

All of the following tools are available in your account settings and can be activated at any time. Increases to limits require a cooling-off window; reductions take effect immediately:

• Deposit limit — set a daily, weekly, or monthly ceiling on funds loaded into your AJJILI account; any reduction takes effect right away
• Loss limit — cap how much you can lose within a defined period, providing a hard floor beneath your session spend
• Session time limit — choose a maximum session length; AJJILI will notify you when you reach it or pause your session automatically
• Cooling-off period — suspend your account temporarily for 24 hours, 7 days, or 30 days; your balance is safe and untouched during this time
• Self-exclusion — close your AJJILI account for a set minimum period with no option to reopen it early; contact support via live chat to request this at any time

Recognising Signs That Play May Be Becoming a Problem

Problem gambling tends to develop gradually and is often easier for someone on the outside to spot. Some patterns worth knowing:

• Chasing losses — continuing to deposit and play in an attempt to recover money already lost
• Using funds reserved for rent, food, transport, or bills to fund gambling sessions
• Borrowing money — from friends, family, or credit — specifically to gamble
• Feeling irritable, restless, or unable to concentrate when not playing
• Concealing how much time or money you spend on gambling from people close to you
• Treating gambling as a way to escape financial worry, stress, or difficult feelings
• Finding it difficult to stop at the limit you set when you started

Recognising any of these in yourself is a meaningful signal. A cooling-off period, a tighter deposit limit, or a call to a counsellor is always available to you — and any of those steps is a sign of good judgement, not weakness.

Protecting Minors — The 21+ Policy

Philippine law sets the minimum gambling age at 21. AJJILI enforces this strictly: KYC requires a government-issued ID and a matching selfie before we approve any withdrawal or escalate account permissions. There are no exceptions.

If you share a phone or tablet with younger family members, please use device parental controls and always log out of AJJILI when you step away. Your account credentials must never be shared, and minors must not have access to your device when AJJILI is open.

Where to Get Help — Free Resources in the Philippines

Professional help for gambling-related concerns is available in the Philippines right now, at no cost:

• NCMH Crisis Hotline — 1553 — free to call, completely confidential, available 24 hours a day, 7 days a week; gambling concern is a valid reason to call, you do not need to be in acute crisis
• Gamblers Anonymous Philippines — peer-led support groups for anyone concerned about compulsive gambling habits
• PAGCOR Problem Gambling Helpdesk — reachable through the PAGCOR official website for formal complaints or escalation

You can also contact AJJILI support directly at any hour to request an immediate account restriction. Our team can apply a freeze within minutes — no judgement, no queuing, no questions beyond what you need.